Department of Transport promises quicker turnaround for permits

Shuttle and coach operators have suffered huge delays in the issuing of operating licences as a result of being lumped into the same category as commuter transportation. But, the Department of Transport has said that their struggles may be coming to an end, with the introduction of a new system.

Speaking at the SATSA Conference in White River, Jits Patel, Chief Director of the National Department of Transport, said a new accreditation system (NTPR) would be launched next week Friday (29th of July, 2016).

“This will be a very different process in terms of the applications and checks the department will be introducing, with the aim of creating a level playing field and removing barriers to entry,” said Patel.

He acknowledged that the IT system had caused major issues and frustrations for transport providers. “It is a very rundown system,” he said. “We are engaging with a new service provider to design a new system which will be introduced first for tourism services.”

Patel said that once in place, it will take no more than 60 days from the time of application to receiving the operating licence.

Those with applications already in the system should not reapply on the new system. “We recognise that there will be a need to prioritise some of these applicants,” he added.